Privacy policy

Riad Palais des Princesses & SPA takes the protection of your personal data very seriously. This page explains what information we collect, why, and what your rights are.

Data controller
CONSORTIUM MAROCAIN D’HOTELLERIE , Riad Palais des Princesses & SPA, 37, 41, 58 Rue Derb Jamaa, Riad Zitoun El Kdim, Medina, Marrakech, Morocco. Contact: contact@palaisdesprincesses.com

Data we collect
When you use the contact or booking form: your name, email address, phone number, dates of stay, number of guests and the content of your message. We only collect the information needed to answer your request.

Purposes
This data is used solely to answer your requests and to prepare and manage your stay and related services (transfer, SPA, dining). It is never sold or rented, and is not used for marketing purposes without your consent.

Recipients
Only the Riad Palais des Princesses team has access to it, together with our technical providers (website hosting, email), within the limits of their service.

Retention period
Requests that do not lead to a booking are kept for a maximum of 90 days; data related to a stay is kept for as long as needed to manage it and to meet legal obligations.

Cookies
The website uses technical cookies required for it to work, for example to remember your chosen language. (any analytics tools, maps, videos or third-party modules in use).

Your rights
Under Moroccan Law No. 09-08 and, for European Union residents, the General Data Protection Regulation (GDPR), you have the right to access, correct, object to and delete your data. To exercise these rights, write to us at contact@palaisdesprincesses.com. You may also contact the Moroccan National Commission for the Control of Personal Data Protection (CNDP).